Omnichannel commerce platform for a Saudi retail group

The challenge

Store, ecom and marketplace inventories were three different numbers. Loyalty points earned in-store couldn't be spent online. Peak-season traffic during Ramadan had crashed the previous platform two years running.

Our approach

• 01

  Built a headless Shopify Plus storefront with a fully bilingual (Arabic/English) RTL-first UI.

• 02

  Deployed a real-time inventory service with sub-second sync across POS, ecom and marketplaces.

• 03

  Consolidated loyalty into a single wallet, redeemable anywhere in the ecosystem.

• 04

  Load-tested to 12x peak — cleared the last two Ramadans without a single incident.

Outcomes

• +68%

  online revenue YoY
• 0

  Ramadan incidents
• 140

  stores unified
• 2.1x

  loyalty engagement